Digital and eHealth Testbed case study

Klinik Healthcare Solutions


Klinik is a Finnish based company who have developed a patient triage solution that assesses diagnoses and directs patient flow, using an AI system.

The Digital E-Health Testbed worked with Klinik to map out the current triage processes in three GP practices so they could gain a better understanding of how UK practices currently organise triage and how digital triage could be best deployed. The Testbed then worked with Klinik and the Practices to live-test/ simulation of its adapted product. All practice staff and patient test groups were given free-reign with the user interface to evaluate aspects, such as symptom input, urgency detection, decision support and online messaging, which we were able to analyse in-depth for user experience.

Klinik has since gone on to win primary care contracts providing remote triage service to GP practices in the UK.


Similar case studies

LIVI Online Consultation Service via Smartphone or Laptop Show
Klinik Healthcare Solutions Patient Triage Solution using AI Technology Show
LumiraDX Long Term Condition Management Focus Group with LumiraDX Show
Hi9 Medical reminder bot - Design Sprint with Hi9 Show