Managing people effectively is essential to delivering high-quality patient care, but the increasing complexity of employment legislation, workforce challenges, and day-to-day staffing issues can place significant pressure on general practices. Our Back Office HR Support service provides practical, professional, and flexible HR expertise designed specifically for the primary care sector.
Whether you require one-off advice, support with a specific workforce issue/project, or an ongoing HR partnership, we offer a tailored solution that aligns with the unique needs of your practice, giving you the flexibility to choose the level of assistance that works best for you.
HR Consultancy
Our experienced HR professionals provide expert guidance across the full employee lifecycle, helping practices manage their workforce confidently and compliantly. Services include:
- Recruitment and selection support
- Employment contracts and workforce documentation
- Policy development and review
- Performance management advice
- Absence and sickness management
- Disciplinary, grievance and capability processes
- Employee relations and conflict resolution
- Workforce planning and organisational change
- Advice on employment legislation and HR best practice
We work alongside practice managers, GP partners and leadership teams, offering practical solutions that minimise risk, ensure compliance and support a positive workplace culture.
Training and Development
Developing people and building management capability is vital to creating high-performing teams. We offer a range of HR and people-management training programmes tailored to the needs of general practice and primary care settings.
Training can be delivered virtually or face-to-face and covers topics such as:
- Recruitment and Selection
- Absence and Wellbeing Management
- Performance Management
- Capability and Conduct
- Disciplinary and Grievance
- Leadership and Management development
- Self and Team effectiveness and workplace wellbeing
The topics listed above are not exhaustive. We recognise that every practice faces different workforce challenges and development priorities. Our team will work closely with you to understand your requirements and design bespoke training sessions, workshops or development programmes tailored to the needs of your people, teams and organisation.
Whether you are looking to address a specific issue, support organisational change, strengthen leadership capability or develop new skills across your workforce, we can create a customised solution that delivers meaningful outcomes.
Our training is practical, relevant and designed to equip managers and staff with the knowledge and confidence to handle people issues effectively.
For more information please email – ian.bailey10@nhs.net