Key Responsibilities
People & HR Support
- Coordinate recruitment processes for clinical and non-clinical staff
- Support with absence monitoring and documentation
- Manage flexible working requests and HR administration
- Maintain up-to-date staff records and policies
Complaints & Patient Experience
- Act as first point of contact for patient complaints
- Investigate complaints and prepare draft responses for review where required, in line with practice procedures
- Identify themes and support service improvement
Governance & Compliance
- Support with CQC compliance and audit processes
- Maintain policies, procedures and risk logs
- Liaise with the Patient Participation Group (PPG) and attend or coordinate attendance at meetings
- Support Health & Safety processes and documentation
Facilities & Estates Support
- Carry out routine weekly/monthly checks such as fire alarm testing and health & safety checks
- Support the monitoring of premises, reporting issues as required
- Submit utilities meter readings and maintain records
- Provide administrative support for facilities management and contractors
Operational & Admin Support
- Provide flexible support to the management team
- Assist with projects, service development and change
- Support reception and admin teams as needed, including providing a visible and supportive presence
Finance
- Assist with finance administration (e.g. invoice processing, BACS payments, basic reconciliation support)
- Support creditor (invoices) and debtor management
- Work with the Practice Business Manager to support financial processes
About You
We are looking for someone who:
✔ Has experience in an administrative, supervisory, or coordinator role
✔ Is highly organised and able to manage a varied workload
✔ Has strong communication and interpersonal skills
✔ Is confident dealing with sensitive situations (e.g. complaints or HR matters)
✔ Is able to work independently and use initiative
✔ Is comfortable supporting multiple teams and adapting to changing priorities
✔ Able to prioritise and manage competing demands across different areas of the practice
Desirable (but not essential):
- Experience in a GP practice or NHS setting
- Knowledge of HR processes
- Experience handling complaints or governance work
What We Offer
- A supportive and collaborative working environment
- Opportunity to develop a broad skillset across practice management
- Involvement in service improvement and decision-making
- 28 days leave + bank holidays per annum
- NHS pension scheme (subject to eligible)
- Free on-site parking
Additional Information
This is a newly created role and offers an opportunity to make a real impact within the practice. The role will evolve over time and will suit someone who enjoys variety and working as part of a team.
How to Apply
Please submit your CV and a short supporting statement outlining your suitability for the role.
Internal candidates are encouraged to apply. This is a development opportunity within the practice.