This session is designed for staff responsible for managing incoming clinical and administrative correspondence, including those who sift and sort mail for clinicians, as well as team members involved in coding and summarising.
It provides a detailed look at how mail enters the practice, the workflow it follows once it arrives, and the decision making process behind allocating, coding, or escalating items.
Participants will explore which documents must be reviewed by a GP and which can be safely processed without clinical input, with the aim of streamlining workflows, improving accuracy, and reducing unnecessary workload across the practice.
Cost of Course
This course is funded for staff employed within primary care in Cornwall. We reserve the right to cancel ineligible bookings.
If you do not work in primary care in Cornwall and are interested in this course, please email kernowhealthcic.workforce@nhs.net
If you need to cancel a booked place on a course, please do so giving sufficient notice for the place to be reallocated. As per our terms and conditions, we reserve the right to charge for places cancelled less than 5 working days prior to the course start (unless otherwise stated), or failure to take up the place on the day of the course. This applies to both members and non-members of the Primary Care Education Programme.