Conflict and Complaints - Virtual 1 hour lunch session – Kernow Health | Keeping General Practice at the heart of patient care - Kernow Health | Keeping General Practice at the heart of patient care

This session equips frontline staff with the skills and confidence to manage challenging patient interactions.

It explores how to recognise early signs of escalating behaviour, how to respond in ways that reduce the risk of aggression, and how to handle patients who wish to raise concerns or complaints. Participants will learn strategies to address issues promptly and professionally, as well as guidance on what to do if a situation progresses into a formal complaint.

Designed for staff who regularly engage with patients, this session focuses on practical techniques for managing difficult conversations and lower level complaints effectively.

Date: 7th May

Time: 1-2pm

Via MS Teams

Booking

Name*

First Name Last Name

Role*

Email (Please include the email address where you would like to receive joining information)*

Contact Number*

Practice Name*

Approving Manager's Name*

Approving Manager's Email*

Please advise if you have any specific learner requirements

Is your organisation subscribed to the Primary Care Education Programme and / or a member practice of Kernow Health CIC?*

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Practice / Subscription Code*

Ticket	Price	Quantity
Conflict and Complaints	£0.00	Sold out
Discount:	-£
Total	£

Practice / Subscription Code (This usually begins with an 'L' or 'Y')

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