This course is being run on 16th September 2026, 9:30am at The Fibre Hub, Pool.
This session is designed for aspiring, new, and experienced people managers who want to unlock potential and drive results. It will focus on performance management strategies to build high-performing teams, foster accountability, and create a culture of continuous improvement. People managers conduct more regular performance conversations than they realise – those often ‘informal’ every day or every week discussions about priorities and workloads are often performance and progress related.
By the end of the session, you’ll have the skills to manage performance proactively, address challenges effectively through constructive feedback, and have the tools to set clear expectations and goals to drive team performance with confidence.
Your facilitator will be Kernow Health CIC’s very own Ian Bailey. Ian has worked in HR and Training for over 20 years and brings a wealth of experience. Ian currently supports a myriad of practices within the county with their HR conundrums, whether that be employment-related questions or training advice. He also delivers on our award-winning Practice Managers programme, so he has a good understanding of the challenges faced within Primary Care, and the importance of developing and retaining employees.
Cost of Course
This course is funded for staff employed within primary care in Cornwall. We reserve the right to cancel ineligible bookings.
If you do not work in primary care in Cornwall and are interested in this course, please email kernowhealthcic.workforce@nhs.net
If you need to cancel a booked place on a course, please do so giving sufficient notice for the place to be reallocated. As per our terms and conditions, we reserve the right to charge for places cancelled less than 5 working days prior to the course start (unless otherwise stated), or failure to take up the place on the day of the course. This applies to both members and non-members of the Primary Care Education Programme.