Position Overview
To oversee the effective and efficient daily operation of Morrab Surgery, ensuring systems, people, and processes are working together to support high-quality, responsive patient care. The role is a key part of the practice’s leadership structure, supporting the Business Partner in delivering strategic goals while ensuring operational stability and resilience.
Key Responsibilities
Operational Management
• Lead day-to-day operations including appointment systems, staff rotas, estates, IT, and supplier relationships.
• Ensure clinical demand is managed via structured triage using AccuRx, and that staff adhere to agreed protocols.
People & Workforce
• Line manage administrative and reception teams, providing supervision, mentoring, and support.
• Help embed the tiered competency-based pay model, ensuring roles are aligned with skills and expectations.
• Contribute to workforce planning, including recruitment, onboarding, and supporting apprenticeships and internal progression.
• Collaborate on scheduling, leave planning, and cover arrangements to ensure service continuity.
Estates, IT & Infrastructure
• Oversee the upkeep and safety of the practice premises and equipment.
• Liaise with IT support to resolve issues quickly and maintain digital readiness.
• Ensure all operational platforms (e.g., EMIS, AccuRx, Abtrace, MS Teams, TeamNet) are well utilised and understood by staff.
Process & Systems
• Embed new operational processes and standardised workflows to improve efficiency and reduce variation.
• Work with clinical and administrative leads to refine protocols and clarify responsibilities.
• Support delivery of structured recall, triage, and clinic scheduling based on accurate demand data.
Communication & Coordination
• Act as a key communication hub within the practice, using platforms like MS Teams to reduce reliance on email and improve coordination.
• Ensure key operational information is accessible via TeamNet and that staff are trained in its use.
• Promote a culture of transparency, openness, and shared responsibility.
Compliance, Governance & Meetings
• Assist the Business Partner in meeting compliance requirements (e.g. CQC, NHS contracts).
• Help coordinate regular operational meetings, safeguarding reviews, and significant event audits.
• Maintain documentation and reporting aligned to regulatory and contractual standards.