Patient Care Navigator - Godolphin Health – Kernow Health | Keeping General Practice at the heart of patient care - Kernow Health | Keeping General Practice at the heart of patient care

Patient Care Navigator – Godolphin Health

Hours: 24-37hrs
Salary: £12.80 per hour
Closing date: 19/06/2026

Summary

We have an exciting new opportunity for a Patient Care Navigator to join our busy, happy Team here at Godolphin Health. We are looking for an enthusiastic and organised person to carry out this role.

The post holder will be responsible for undertaking a range of tasks all related to patient information. You will require excellent customer service skills as your role will involve direct face to face contact with patients. Tasks also involve patient contact via telephone and the use of our various electronic medical information systems.

ESSENTIAL SKILLS

GP Surgery Experience
Good IT Skills
Excellent Customer Service Skills.
Ability to drive. You will be on a rota covering 2 surgery sites, that are 4.5 miles away from each other. However, only in exceptional circumstances will you be expected to move from one to the other in a normal day shift. However, only in exceptional circumstances will you be expected to move from one to the other in a normal day shift.
English Language spoken, written and understood
Authorised to work within the UK

DESIRABLE SKILLS

Navigate the Medical Information Systems EMIS, DOCMAN & KLINIC

BENEFITS:

Company pension
Cycle to work scheme
Employee discount
On-site parking

MAIN RESPONSIBILITES
• To liaise with team members in providing a high standard, caring reception service
• To answer enquiries from patients efficiently and courteously
• Disseminate information and material about the practice – e.g. leaflets and website information, services offered, complaints system etc.
• Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate.
• Book appointments and telephone consultations for patients.
• Receive and record requests for home visits
• Organise requests for ambulances, outpatient visits, social services and urgent test results as required by clinical staff.
• To receive visitors and deliveries made to the surgery.
• To be aware of other local resources and community organisations and provide information to patients.
• To provide cover for colleagues on leave. This will include cover for late/early shifts.
• Pull patients records when necessary.
• Register new patients according to the practice area onto computer system.
• Amend patients records to show change of name, address etc. onto the computer system, checking if these changes apply to others in the household.
• To send out appointment letters or contact patients by telephone to change or book appointments.
• To be responsible for allocated tasks within My Tasks and Inform List.
• Ensure that the reception area is adequately stocked with stationery, specimen bottles, forms etc. ordering more as necessary.
• Ensure that reception is left tidy and ready for use for the next shift.
• Tidy waiting area, turn off heating, lights and any other equipment e.g. computers, photocopier.
• Check security of whole building, including locking doors and windows before setting the alarm and leaving.

OTHER
• Attend regular practice and reception meetings to discuss the running of the surgery and services provided as well as any other meetings as required.
• To attend appropriate training as arranged.
• To undertake other duties as may be reasonably required by the practice.
• To be aware of and follow all protocols and procedures e.g. Information Governance, confidentiality, equal opportunity, Health & Safety.

To apply for this job please contact:

Mrs Alyson Wynn (HR Manager)

Godolphin Health

alyson.wynn2@nhs.net

01209708947

http://www.godolphinhealth.co.uk