This course is being run on 11th November 2026, 9:30am at the Victoria Conference Centre (Victoria Suite).
Whether you’re stepping into people management for the first time, sharpening your skills, or refreshing your knowledge, our Capability and Conduct training equips you with the confidence and tools to handle performance and behavioural issues effectively. This session will focus on developing an understanding of what we mean by ‘Poor Performance’ in the workplace. We will explore the similarities and differences between a ‘Can’t Do’ (capability) or a ‘Won’t Do’ (conduct) performance issue and the next steps in the ‘informal’ management processes. How can line managers give feedback that performance is not meeting the required standards and set clear goals and plans for performance improvement? How do line managers ensure new starters are supported in starting a new role, and what does this involve to set and manage expectations? We will also consider when a poor performance situation requires a formal intervention or process, and what this means in practice.
Your facilitator will be Kernow Health CIC’s very own Ian Bailey. Ian has worked in HR and Training for over 20 years and brings a wealth of experience. Ian currently supports a myriad of practices within the county with their HR conundrums, whether that be employment-related questions or training advice. He also delivers on our award-winning Practice Managers programme, so he has a good understanding of the challenges faced within Primary Care, and the importance of developing and retaining employees.
Cost of Course
This course is funded for staff employed within primary care in Cornwall. We reserve the right to cancel ineligible bookings.
If you do not work in primary care in Cornwall and are interested in this course, please email kernowhealthcic.workforce@nhs.net
If you need to cancel a booked place on a course, please do so giving sufficient notice for the place to be reallocated. As per our terms and conditions, we reserve the right to charge for places cancelled less than 5 working days prior to the course start (unless otherwise stated), or failure to take up the place on the day of the course. This applies to both members and non-members of the Primary Care Education Programme.